What Our Customers Say About BigDrum

Your rapid response when our traffic spiked and our users started to experience slow response times was crucial to our business needs. Thank you for keeping us up and running during the transition to the new server set-up, allowing our advisors to maintain their appointments and deadlines.
- Michelle Stipp, DeVry University


Talk to a Real Person for Your Online Support

When you need someone to address your managed hosting issues, you want to talk to a real person - not just fill out an online form and wait for a response. We offer phone, instant message and email contact to our technical support team. Any failures or other emergencies are immediately addressed; non-urgent technical support requests are addressed in a timely and effective manner. The use of an online task tracking system allows us to monitor progress on all open support issues, to keep you informed of the status of your project. Operating parameters and server functionality are monitored, and proactive efforts will address known and perceived deficiencies to proactively prevent problems.

Please check out our Updates section, where we update information about our network and news that can impact your hosting and email service. Subscribe to our updates using an RSS reader or follow our Twitter feed to stay up to date with the latest from BigDrum!