Firewall Causes Outage
On Thursday, August 7, the BigDrum network experienced a service outage. This outage was the result of the firewall failing at the datacenter where our servers are located. As a result, no data was able to access our servers, which did not experience any failures during this time period. The total downtime for this outage was about 25 minutes, from initial monitor notification to the successful reboot of the firewall. This unit was replaced later that evening, with no loss of service.